Function issue report form
Office Chair Spare Parts Function Issue Report Form for Distributors
A function issue report form helps distributors explain when an office chair part is installed but does not work normally, including gas lift, tilt lock, recline, footrest, caster, headrest, armrest, and mechanism noise issues.
SaiguTechs supports B2B after-sales teams with practical claim records for functional testing, short video evidence, part-code checks, service stock planning, and factory corrective action.
Factory after-sales tip: function issue reports should separate installation mistakes, missing parts, wrong parts, normal adjustment range, transport damage, and true functional failure.
Function Issue Report Fields
Case referenceClaim number, distributor, dealer, country, order number, delivery note, and affected quantity.
Chair recordModel, SKU, color, batch code, carton label, part label, barcode or QR label, and production date if available.
Function nameGas lift height, tilt lock, recline tension, mechanism noise, footrest slide, caster rolling, armrest adjustment, or headrest movement.
SymptomDoes not lift, slowly sinks, cannot lock, makes noise, cannot slide, wheel stuck, adjustment loose, or function range is abnormal.
Evidence packageFull chair photo, part close-up photo, label photo, installation photo, and short video showing the function test.
Support actionAdjustment guidance, replacement part, service stock release, return authorization, or factory engineering review.
Function Review Table
| Function area | Distributor evidence | Factory decision focus |
|---|---|---|
| Gas lift height | Short video showing lift up/down, sinking speed, user weight range, model/SKU, and gas lift label. | Checks whether guidance, gas lift replacement, or batch review is needed. |
| Tilt lock and recline | Video of lock lever, recline tension, mechanism plate, chair angle, and noise during operation. | Separates normal adjustment range, installation angle, mechanism issue, and replacement need. |
| Footrest and leg support | Photo/video of slide rail, lock point, footrest extension, screw area, and user operation step. | Confirms whether the problem is installation, slide rail alignment, part damage, or hardware shortage. |
| Casters and base | Video of caster rolling, stuck wheel, base contact point, floor type, and caster stem close-up. | Checks caster replacement, floor-use guidance, or base/caster fit issue. |
| Armrest/headrest adjustment | Video showing height, angle, rotation, lock point, looseness, and part label if available. | Confirms adjustment tolerance, assembly step, part-code match, or replacement part action. |
Common Function Issues
Gas lift, tilt lock, and recline
- Best for lifting, sinking, lock failure, recline tension, and mechanism noise reports.
- Attach short test video, mechanism close-up, gas lift label, and model/SKU evidence.
Footrest, caster, and base
- Best for footrest slide, leg support lock, caster rolling, and base fit feedback.
- Attach operation video, close-up photos, and the part code on the service record.
Armrest and headrest adjustment
- Best for adjustment looseness, lock range, height movement, and angle rotation issues.
- Record the exact function, symptom, photo, video, and whether installation was checked.
Related Buyer Resources
Installation issue report form
Compatibility issue report form
Wrong parts report form
Claim evidence checklist
RMA process for distributors
Replacement approval workflow
After-sales service stock planning
B2B sourcing sitemap
Ask SaiguTechs for a function issue report form
Send model, SKU, batch code, part name, symptom, affected quantity, full chair photo, part close-up photo, carton label, part label, and short video showing the function test. We can help your distributor team judge whether the case needs guidance, replacement, return authorization, or factory review.
WhatsApp / WeChat: +86 187 0572 8871
Email: saigu6688@gmail.com